Refund policy
7-Day Exchange Policy
At TrendTribe, we want you to be happy with your purchase. If the size or fit isn't right, we're happy to offer an exchange within 7 days of delivery, subject to the conditions below.
1. Exchange Period
You can request an exchange within 7 days from the date your order is delivered.
Exchange requests submitted after 7 days may not be accepted.
2. Eligibility for Exchange
To be eligible for an exchange, the product must:
- Be unused and unworn.
- Be unwashed and free from stains, marks, perfume, or any other signs of use.
- Be returned in its original condition.
- Have all original tags attached.
- Include the original packaging, where applicable.
- Not have been altered, damaged, or modified by the customer.
We reserve the right to reject an exchange if the product does not meet these conditions.
3. Size Exchanges
If you ordered the wrong size, you may request an exchange within 7 days of delivery.
Size exchanges are subject to availability.
For example, if you received a size L and would like a size XL, we will process the exchange if the requested size is available.
If the requested size is unavailable, we will contact you to discuss the available options.
4. Exchange for Same Product Only (Size or Colour)
Exchanges are strictly allowed only for the same product that was originally purchased, and only for a change in size or colour of that same product.
- You cannot exchange your product for a different product, design, or item.
- Only size or colour variations of the same purchased product are eligible for exchange.
- The replacement product must be the same style/SKU as the original order.
If the requested size or colour is unavailable, we will contact you to discuss the available options.
5. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged,
- Defective,
- Incorrect, or
- Significantly different from the product you ordered,
please contact us as soon as possible after delivery.
Please send us clear photographs/videos of the product and packaging along with your order number.
After verification, TrendTribe will arrange an appropriate resolution, which may include a replacement or exchange.
6. Exchange Shipping Charges.
If the product received is damaged, defective, incorrect, or materially different from what was ordered, TrendTribe will handle the applicable shipping costs in accordance with the resolution provided.
7. Products Not Eligible for Exchange
The following may not be eligible for exchange:
- Products that have been worn, washed, altered, or damaged after delivery.
- Products without their original tags.
- Products showing stains, odour, perfume, makeup, or other signs of use.
- Products damaged due to improper handling or washing.
- Products returned after the 7-day exchange period.
- Products requested for exchange into a different product, design, or item other than the one originally purchased.
8. How to Request an Exchange
To request an exchange, contact us at:
Email: "trendtribefshn@gmail.com" (trendtribefshn@gmail.com)
WhatsApp: (8807107204)
Please include:
- Order number
- Product name
- Current size
- Requested size/product
- Reason for exchange
- Clear photographs of the product, if requested
Our team will review your request and provide the next steps.
9. Exchange Processing
Once we receive the returned product, it will be inspected to confirm that it meets our exchange conditions.
If approved, we will process the replacement product subject to availability.
Exchange processing may take [5-7] business days after the returned product reaches us.
Delivery time for the replacement product will depend on your location and our shipping timelines.
10. No Standard Refunds
TrendTribe generally provides exchanges rather than refunds for eligible size or fit issues.
However, this policy does not affect any rights or remedies that may apply under applicable consumer protection laws, including situations involving defective, incorrect, or materially misrepresented products.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at [emai.
Cancellation requests may not be possible once an order has been processed or shipped.
12. Important Note
Please check your size carefully before placing your order. We strongly recommend referring to the Size Guide available on the product page before purchasing.
For any questions regarding exchanges, please contact our support team before sending a product back.
TrendTribe
Wear Your Vibe.