7-Day Exchange Policy

At TrendTribe, we want you to be happy with your purchase. If the size or fit isn't right, we're happy to offer an exchange within 7 days of delivery, subject to the conditions below.

1. Exchange Period

You can request an exchange within 7 days from the date your order is delivered.

Exchange requests submitted after 7 days may not be accepted.

2. Eligibility for Exchange

To be eligible for an exchange, the product must:

• Be unused and unworn.
• Be unwashed and free from stains, marks, perfume, or any other signs of use.
• Be returned in its original condition.
• Have all original tags attached.
• Include the original packaging, where applicable.
• Not have been altered, damaged, or modified by the customer.

We reserve the right to reject an exchange if the product does not meet these conditions.

3. Size Exchanges

If you ordered the wrong size, you may request an exchange within 7 days of delivery.

Size exchanges are subject to availability.

If the requested size is unavailable, we will contact you to discuss the available options.

4. Exchange for Same Product Only (Size or Colour)

Exchanges are strictly allowed only for the same product that was originally purchased, and only for a change in size or colour of that same product.

• You cannot exchange your product for a different product, design, or item.
• Only size or colour variations of the same purchased product are eligible for exchange.
• The replacement product must be the same style/SKU as the original order.

5. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible after delivery with clear photographs/videos and your order number.

After verification, TrendTribe will arrange an appropriate resolution, which may include a replacement or exchange.

6. Exchange Shipping Charges

If the product received is damaged, defective, incorrect, or materially different from what was ordered, TrendTribe will handle the applicable shipping costs in accordance with the resolution provided.

7. Products Not Eligible for Exchange

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without their original tags.
• Products showing stains, odour, perfume, makeup, or other signs of use.
• Products damaged due to improper handling or washing.
• Products returned after the 7-day exchange period.
• Products requested for exchange into a different product, design, or item.

8. How to Request an Exchange

Email: trendtribefshn@gmail.com
WhatsApp: 8807107204

Please include: order number, product name, current size, requested size/product, reason for exchange, and clear photographs if requested.

9. Exchange Processing

Once we receive the returned product, it will be inspected. If approved, we will process the replacement subject to availability. Processing may take 5–7 business days after the returned product reaches us.

10. No Standard Refunds

TrendTribe generally provides exchanges rather than refunds for eligible size or fit issues. This policy does not affect any rights under applicable consumer protection laws.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests may not be possible once an order has been processed or shipped.

12. Important Note

Please check your size carefully before placing your order. We strongly recommend referring to the Size Guide on the product page before purchasing.

TrendTribe
Wear Your Vibe.